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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Our Working Days!

Office Opening Hours: 8am - 4.30pm Monday - Friday
Please note that we are closed during weekends & Bank holidays. 

*A working day is Monday-Friday

How do I pay?

Payment is made via PayPal or Debit / Credit card and is charged on checkout, we do not operate any account systems. 

Do your prices include shipping?

The prices shown on the pages are for the item only, shipping prices can be found here Delivery Prices and will be added in the shopping cart.

Can you gift Wrap my orders?

We do not currently offer a gift wrapping service, orders are packed in unmarked new and recycled packaging.

The Picture shows multiple items?

The picture shows multiple items but the description says sold individually, what will i get?

Most items on Marko Pasha are sold individually unless stated otherwise in the product descriptions, photographs are for illustrative purposes only.

Can I get prices in a cerrency other than pound sterling?

All prices listed on the Marko Pasha website are in Pound Sterling, and this is the accepted payment currency. We recommend you visit www.xe.com for the most up-to-date currency conversion rates.

How long after an item is dispatched will I receive their my order?

Orders will be delivered within 3-5 working days after dispatch. For small parcel shipping option, delivery is the next working day for Courier ( UK mainland only)

What happens if an item arrives faulty, or damaged in transit?

This can be found in full here: Terms & Conditions - but in short, we require photographic evidence for any item under £15 in value and a replacement will be dispatched.

I have received my item but it is not the colour I specified?

Unfortunately we cannot guarantee the colour you have chosen from an assorted pack will be available, in this case we would randomly select a colour.

How can I amend an order, or add delivery instructions after an order has been placed?

If you wish to leave any instructions for an order, or amend any details after an order has been placed please email us stating the order number and amendments.  (Please note in some cases an amendment cannot be made manually and we may have to cancel and refund the order for it to be placed again.  Please do not send messages via PayPal when checking out as we do not receive these messages.

Mail : support@markopasha.co.uk

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CONTACT US FOR ANY QUESTIONS

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