Nag Champa Dhoop Cones

SHIPPING & DELIVERY

Please find our shipping prices below. All weights are shown on the product pages on the website.

Shipping depends on the total weight.

• İtems(over 1kg) will be shipped via courier APC. Some fragile mosaic items and silver jewellery of higher value will be shipped via courier.
• Small parcels are sent with whistl on a partially tracked service on a 3-5 working day delivery service.
• Shipping times given are after despatch of the order, not the day of placing.
• We also have a Courier Express Service  which is for same day dispatch of your order if placed before 1pm ( Excluding Weekends and Bank Holidays) for a additional  £3.00

Deliveries to EU countries unfortunately it is not possible at this time , however we will review this when we have more information. We apologise for the inconvenience caused. 

UK SHIPPING TERMS AND DETAILS

DESPATCH TIMES 

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3-4 working days,

UK Orders should be delivered within 3-5 working days after despatch. ( please bear in mind there may be a slight delay with royal mail especially during the current situation) so please allow upto 7 working days for delivery.

If Courier Express Service shipping option is chosen then orders once dispatched  are delivered the next working day with APC.

METHODS OF DELIVERY

For UK courier orders we use the courier APC when your order is despatched  you will receive an automatic despatch email and tracking details.

Orders sent via the postal service (small parcel) are sent with Whistl , You will receive a tracking number in the dispatch email, however this is only a partially tracked service.

For large furniture items these will need to be shipped on a pallet. Please provide your customers contact number as the shipping company would require this for any help with delivery. We unfortunately cannot ship a pallet delivery until we have this information.

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3 working days,

For orders placed after 4.30pm, the working day commences at 8am the next day.

BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.

PACKAGING

All packages are packed in un-marked packaging with no mention of Ancient Wisdom unless this is one of our brand products, manufactured or imported by ourselves. Bathroom products such as soaps and bath bombs come with the ingredients list.