Overview

Your Right of Cancellation
You have the right to cancel your contract with Marko Pasha at any time up to 14 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in writing, either by post, by e-mail or by using the Contact Us page of the website.

Should you wish to cancel your contract after the goods have been despatched to you, you will be responsible for returning the goods to Ancient Marko Pasha within 30 days, at your own cost, unless the goods are faulty or misdescribed. Please follow our Returns Procedure…

You will be refunded for the goods within 30 days of notifying Marko Pasha in writing of the cancellation.

* If you wish to cancel an order after it has been paid for then please email the order number and we will try to cancel this before it is dispatched, however, please note on some occasions orders may not be canceled in time before dispatch.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {support@markopasha.co.uk}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@markopasha.co.uk} and send your item to: { AWDS – Europa Drive, Affinity Parkı, Sheffield, S9 1XT }.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: { AWDS – Europa Drive, Affinity Parkı, Sheffield, S9 1XT }.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns Procedure

Please note, as stated above, in the event of an item arriving damaged contact must be made to ourselves via email and we will advise whether a return is necessary.  We request photographic evidence of all damages wherever possible (excluding silver jewelry), rather than a return.
Items should be returned in their original packaging and ‘as new’ to the Despatch Depot.

 

Need help?

Contact us at {support@markopasha.co.uk} for questions related to refunds and returns.