Terms & Conditions
Terms are subject to change without notice. The construction, interpretation and performance of orders shall be governed by and construed in accordance with the laws of England regard to its conflict of law rules. The use of this site and/or Marko Pasha catalogues is voluntary and is being made available to you for use in obtaining Marko Pasha products. By ordering from Marko Pasha via this site, telephone, email or post, you agree to the following terms and conditions:
Marko Pasha may change these Terms & Conditions of Sale without prior notice.
In this document the term customer refers to those customers who have registered and been approved by Marko Pasha.
Once registered, provided that all the relevant information has been supplied, your account should become active within 24 working hours.
- Terms of the Contract
These Terms & Conditions of Sale apply to all goods supplied by Marko Pasha; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is considered an offer by you to purchase the goods in your order. No contract exists between you and us until we have received and accepted your order. Each time you place an order, you will receive an automated email confirming this. The notification of receipt is not a confirmation, that the order has been accepted.
All customers that buy our products are in agreement with our terms and therefore do not require any agreement between the customer and ourselves for the purpose of their selling mediums.
The contract is subject to your right of cancellation (see condition 5 below).
We reserve the right to terminate the contract of sale if the payment for ordered goods is not received in full.
- Description and Price of Goods
We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer's specification. Despite this, a slight variation in items may occur. We provide you with product information on the website. If there is anything, which you do not understand, or if you wish to obtain further information, please contact the Customer Service Team via email: email@example.com
Prices on the website are in Pound Sterling and VAT is included, We make every effort to keep the prices for goods or delivery on our website up to date, however, any changes to said prices are subject to change without notice. VAT is charged at the standard rate as laid out by the British Government http://aka.hmrc.gov.uk/vat/
Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following three options:
- Placement of a new order at the correct price of the goods;
b. Cancellation of the whole order;
c. Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.
If you do not choose one of the three available options within 14 days, your order will be cancelled, or the under priced item(s) will be removed from your order. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.
In the event of larger orders (10 items or more, or above £50)
If, within 3 days of accepting your order, we discover some, but not all of the items, are unavailable*, we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 3 working days, and the unavailable items total 20% or less of the number of items ordered the unavailable item(s) will be removed from your order and we will dispatch the available goods. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment. Marko Pasha will not substitute an item without contacting you first regarding your order(s).
We use new and recycled packaging for sending our orders. We do not provide a gift-wrap service. Depending on the size of the order, the items get delivered in unbranded envelopes or boxes - usually recycled, as we do not want to generate more litter, than necessary.
The price of an item does not include the delivery charge.
Payment can be made by PayPal / credit card or from an advance deposit (Top Up). Payment is due before despatch of goods. If your payment fails your order will be cancelled within 14 days, unless you contact to specify otherwise.
Website prices are listed in GBP (Pound Sterling) and this is the accepted payment currency.
Placing and order with us is quick and easy regardless of your chosen method. Please always check your order email confirmation; should there be any discrepancies, please let us know immediately via email OR phone as changes to orders might not be possible once the order is in the warehouse.
Delivery will be made to the address specified through our checkout when you complete your order.
Should you wish to change the delivery address after goods have been dispatched from our dispatch centre, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.
If a order is dispatched with a wrong postal code then we would refund for the item only and you must place the order again and pay for postage if you still wish to have the order.
Orders are aimed to be delivered within 3-5 working days after despatch*(Excludes UK Express**). Please note a working day is any day other than weekends and Bank or other Public Holidays.
If the delivery of the order will be refused, or it fails due to you cancelling the contract, Marko Pasha will refund you within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel, you are required to return the goods, at your own cost, to Marko Pasha. If you fail to return the goods within 14 days, we reserve the right to charge you for any costs incurred during retrieving the goods from you.
We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Marko Pasha will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.
Postal orders can take up to 7 working days to arrive after an order is placed. If a non tracked order has not arrived 10 working days after despatch you will be eligible for a refund or replacement.
*Please note some items delivery charges may change as we are checking the website to make sure all weights are correct. However this is a lengthily process as we have 4000+ items to manually check.
For courier deliveries:
Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.
In the case of express deliveries, if the goods are not received in 1-2 working days please contact us immediately as after 4 working days of despatch, the courier may return the goods to our depot. In the event of re-despatching the goods or in the event of redirection further charges may apply. In the event of charges applying, they will be the same as those charged for the initial despatch.
Marko Pasha retains ownership of all goods shipped within the UK until they have been delivered and signed for or left in a safe place by the courier. Once your goods have been delivered, the risk of damage or loss of the item passes to the recipient.
When an item is shipped outside of the UK the end receiver is liable to any and all customs charges and/or local release charges. In the case of these deliveries ownership of the goods transfers to the end receiver when the goods arrive in the destination country.
For Pallet deliveries:
Large furniture items these will need to be shipped on a pallet. Please provide your customers contact number as the shipping company would require this for any help with delivery. We unfortunately cannot ship a pallet delivery until we have this information.
- Your Right of Cancellation
You have the right to cancel your contract with Marko Pasha at any time up to 14 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in writing, either by post, by e-mail or by using the Contact Us page of the website.
Should you wish to cancel your contract after the goods have been despatched to you or your customer, you will be responsible for returning the goods to Marko Pasha within 30 days, at your own cost, unless the goods are faulty or mis-described. Please follow our Returns Procedure (see condition 8 below).
You will be refunded for the goods within 30 days of notifying Marko Pasha in writing of the cancellation.
* If you wish to cancel an order after it has been paid for then please email the order number and we will try to cancel this before it is dispatched, however please note on some occasions orders may not be cancelled in time before dispatch.
5.1 Amendment of orders already placed
You may amend any order placed if it showing as processing in you account any time up until 4pm on the day the order is despatched. To amend an order please email us or use the contact form stating the order number and nature of the amendment (please note some amendments will require us to cancel and refund the order and ask for it to be placed again). Please do not send messages via PayPal relating to orders as we do not receive these messages, we will not be held responsible for failing to make any changes requested in a PayPal message.
- Refund Policy
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your PayPal email address. Refunds can take up to 30 days from receipt of the return.
All products supplied by Marko Pasha have a 6 month manufacturer’s warranty period from the date the goods were delivered (unless otherwise stated and excluding consumables). This warranty does not affect your statutory rights as a consumer.
Please note, the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use. Large furniture items are not covered as these items are made of recycled wood. Consumable items, (e.g batteries) are covered for physical defects in accordance with the terms above. Consumable items, (e.g batteries) are not covered for replacement during 'normal' use.
7.1. Faulty Item(s)
If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by post, by e-mail or by using the Contact Us page on the website).
Please note we will offer a refund for any Faulty items instead of a replacement for orders overseas.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery, consumable items, (e.g batteries) are not covered for replacement during 'normal' use
For items to the value of £15 sale price, excluding silver jewellery items, we request photographic evidence of any visible faults instead of a return. We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter, please see our Returns Procedure (see condition 8 below).
The goods should be returned to us in line with our Returns Procedure (see condition 9 below).
We will check products returned as faulty. If the fault is verified, we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item.
For items over £15 sale price, please contact us via email at firstname.lastname@example.org describing the type and extent of the fault and we will advise you how to proceed.
Please do not place duplicate orders for replacement of damaged/faulty goods.
For heavy, courier delivered items of the value of over £15 sale price with visible fault (s) that we wish returned to us we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (*please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier)
In the event the faulty goods are to be returned to us by the recipient, please see our Returns Procedure (see condition 8 below). If the goods you have returned are found not to be faulty, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.
7.2. Item(s) Damaged on Arrival
In the unlikely event of you receiving a damaged product, you should notify us in writing (either by e-mail email@example.com or by using the Contact Us page on the website) within 48 hours of receipt of the goods. For items to the value of £15 sale price, excluding silver jewellery items, we request photographic evidence of any visible damage instead of a return. We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter, please see our Returns Procedure (see condition 8 below).
For items over £15 sale price, please contact us via email at firstname.lastname@example.org describing the type and extent of the damage and we will advise you how to proceed.
For heavy, courier delivered items of the value of over £15 sale price with visible damage that we wish returned to us we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (*please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier)
Please note we will offer a refund for any damaged items instead of a replacement for orders overseas.
In the event the damaged goods are to be returned to us by the recipient, please see our Returns Procedure(see condition 8 below). Once we have received the goods at our Despatch Depot, we will examine the goods for the damage. If the damage is verified, we will replace the item within 3 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return.
If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.
PLEASE DO NOT PLACE DUPLICATE ORDERS TO REPLACE DAMAGED ITEMS, it will not speed up the replacement process.
*IMPORTANT NOTE REGARDING EBAY GSP AND OTHER FORWARDERS-Marko Pasha accept responsibility for transit and delivery of goods to the address specified on the order. If the goods are sent on to the end customer via a third party, we require proof these goods were damaged upon arrival with the third party, not the end customer. We can accept no responsibility for damage that occurs during transit from a third party to the end customer.
7.3. Wrong Item(s) Delivered
If, by mistake we supply you with an incorrect item, you must notify us within 30 days. If your customer wishes to return the item for replacement it must be in lines with our Returns Procedure (first see 7.3.1 below). Depending on the value of the item (see 7.3.1 below) the customer is free to keep the item if they are happy with it, and any refund for a difference in value will be issued, conversely if the item is of higher value than the original item paid for a PayPal request will be sent for the difference.
If the projected reasonable carriage costs for an item to be returned exceeds the value of the item (it's original sale price as listed on the Marko Pasha website & data feeds), we will ask for photographic evidence that the item is incorrect, the end customer is then free to dispose of the incorrect item in the manner most convenient to themselves.
The goods should be returned to us in line with our Returns Procedure. Once we have received the incorrect items at our Despatch Depot or received proof of postage, the correct items will be shipped within 2 working days and you will be reimbursed for any reasonable carriage charge incurred by the return.
In the event of an item of over 2kg in weight we can arrange a courier collection at the same time as the correct item is delivered (this service is only available if there will be somebody present at the delivery address to accept the delivery and pass back the incorrect goods).
PLEASE DO NOT PLACE DUPLICATE ORDERS TO REPLACE DAMAGED ITEMS, it will not speed up the replacement process.
7.4. Item(s) Not Required
If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 14 days of receipt of the item. A refund will be credited back to your original method of payment for the item only within 30 days of you notifying Marko Pasha of the cancellation. Providing we have received the item back.
The item should be returned to us in line with our returns instructions within 28 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and 'as new'.
This condition does not apply to perishable (those items supplied with a printed Use By date) items, unless previously agreed in writing with Marko Pasha.
7.5. Extra Item(s) Delivered
If, by mistake, we supply you with extra items, you must notify us immediately, either in writing (by e-mail or by using the Contact Us page on the website) The item(s) should be returned to us in line with our Returns Procedure (see condition 8 below). Once the goods have been returned to the Despatch Depot, you will be reimbursed for any reasonable carriage charge incurred by the return.
If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.
7.6 Non-Delivery of Item(s)
7.6 Non-Delivery of Item(s)
We class an order as non-delivery if it has not arrived within 2 weeks. You have 21 days from when you made you payment to notify us of any missing, damaged or faulty items. Orders over this time period will not refunded or replaced. Please contact Marko Pasha via email email@example.com or the ‘contact us’ form on the website. Please provide us with the original order number as reference.
We will then investigate the non-delivery with the relevant delivery service provider used for the order and offer you a replacement order to be sent out or a full refund for the undelivered goods within the required 21 days.
Please note we will offer a refund for any missing items instead of a replacement for orders overseas.
Please do not place duplicate orders for replacement of non-delivered goods.
- Out Of Stock Items
We try to keep our website as up-to-date as possible, however, we do not have a real-time system. If there are any out of stock items which exceed 10% of the order we will notify you within 2 business days, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-7 business days.
We will contact you on out of stock items by email if exceeding 10% of the total. We will hold the order until 1pm the following business day and if we do not hear from you by then, the order will be shipped and the difference refunded.
A refund will be issued for any out of stock items. Refunds are processed within 1-7 days once an order has been invoiced and dispatched.
Please note we do not offer a back-order service. Our website will display estimated delivery times for most products. Also, you can sign up for 'back to stock' email notifications. Both these options are available via the website only and are visible once you are logged in.
- Returns Procedure
Please note, as stated above, in the event of an item arriving damaged contact must be made to ourselves via Email and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return.
Items should be returned in their original packaging and 'as new' to the Despatch Depot:
Europa Drive, Affinity Park,
Before returning any items, you must inform Marko Pasha of the reason for the return. Please quote your original order number (starting with AW) on all returns and correspondence.
In the event of an item returned to Marko Pasha not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.
We advise that customers return items of high value (£15 or more) a return signed for second class.
If an item(s) is returned to Marko Pasha without any written communication, and not in line with our returns procedure, Marko Pasha will not compensate for any transport costs involved.
- Limitation of Liability
Marko Pasha will not be liable to you for any loss or damage in circumstances where:
- There is no breach of a legal duty owed to you by Marko Pasha or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any item of this contract.
- Data Protection
Marko Pasha will take all reasonable precautions to keep the details of your order and payment secure. However, unless are negligent, we will not be liable for unauthorised access to information supplied by you.
Marko Pasha will not supply your details to any third party.
All though all effort is made to update product images on a regular basis product images are for illustrative purposes and may differ from the actual product. Please note there will be variations in colours pertaining to products manufactured from natural materials (e.g Soap Stone).
No replacements will be made if a customer is dissatisfied with the colour of a soapstone product as soapstone can vary from any colour between pink and black. If a customer wishes to return a soapstone item due to it's colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.
No replacements will be made if a customer is dissatisfied with the colour of any product which is listed as having varying colours in the description. If a customer wishes to return a varying colours item due to it's colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.
- Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
- Protecting Your Security
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
- Placing an Order
By placing an order with Marko Pasha you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site. The contract of the sale is bound by the terms laid out in this document.
The contract laid out in this document is between Marko Pasha and yourself, the customer.
- Cosmetic Goods
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items is available upon request. Marko Pasha highly recommends that end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.
- Misuse of Goods
Cosmetic Use Disclaimer
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of the information contained on this site.
Marko Pasha will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets), and all other material on this website are copyright of Marko Pasha and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Any other use of materials on this website (including reproduction for purposes other than those noted above, modification, distribution, or republication) without the prior written permission of Marko Pasha is strictly prohibited.
*Does not include the Christmas period when Royal Mail/Courier transit times are extended beyond our control (notifications placed on main website)
**A pre-existing order cannot be upgraded to UK Express, if you wish to change the selected delivery option, please contact us in writing to cancel the existing order and place the order through the website when refunded (Same working day) Normal terms of delivery apply to the new order.